Mattress Barn - Suntree

Reviews

• Beth Caprio

  Oct, 23 2018
  ★ ☆ ☆ ☆ ☆
  Run. Don’t walk to any other mattress store in the area. Customer service is non existent. After paying for new boxsprings, I was told by Ashley that she would call me. No call. After a week, I called her. Box springs not there, but she said the truck was coming that day and she would call me by end of the day. Yup. NO CALL! The next day I went to the store at 2:30 in the afternoon on a Wednesday and the doors were LOCKED! I knocked AND called but, you guessed it, NO ANSWER! I understand if you are alone in store and have to use the bathroom or such, but no note and not answering the phone during business hours!!! I then had to call one of their other stores and spoke with a salesman there who said they would contact the owner and have him call me. Instead of the owner taking the time to call a very upset customer, he called Ashley and had HER call me!!! Are you serious? I just tell your employee that your store is locked in the middle of a business and a customer can’t reach anyone at the store and YOU DONT CALL YOURSELF? That’s how much he obviously cares for his business. End story—Ashley called and somehow my box spring is here and will be delivered tomorrow. Good thing it was or I would have gone right back to the store to get my money back. I will never shop at one of their stores again and if you like being appreciated as a customer, don’t shop here.

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