Einstein Bros. Bagels

Reviews

• Sherry Scates

  Mar, 20 2018
  ★ ☆ ☆ ☆ ☆
  I visited the store at 4840 Wickham Rd in Melbourne, FL on Sunday, April 15. I ordered a Avocado bagel with no seasoning. The cashier, Alyssa, was excellent, and not only put in the computer no seasoning, but also told the staff preparing the food. When I got the bagel, it had the seasoning. I attempted to eat it, as I don't like to complain or send food back. The seasoning was too strong, so I walked back up to Alyssa, who said, "oh, did they put seasoning on it?" I told her yes. She asked the staff to prepare another one, without seasoning. The employee making the bagel took quite a while, preparing other customers orders first. It took so long, my party was done eating before my bagel was tossed onto the counter and she called out, "avocado bagel" (I was standing right there waiting). I picked it up, and it had something sprinkled on it...no seeds, but something. I turned around and stated, there is still seasoning on this. The girl sweeping out the bagel display case, said, very snarkily, "it is just salt and pepper..that's what we put on it when you don't want the seasoning". It was said in a very condescending voice. I do not put pepper on my avocado toast, and did not want it. I threw it away, told her she needs to speak with less attitude and began to leave. Alyssa called out the manager on duty, who quickly responded, and apologized. The girl who was nasty had disappeared to the back. The manager gave me a card for a free bagel and asked if I wanted anything else. I took a plain bagel to go, as my party was done eating. The employees had been dancing around prior to this, and were not at all engaged with customers.

Photos and maps

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