Pinch A Penny Pool Patio Spa

Reviews

• felix Rodriguez

  Jan, 16 2018
  ★ ★ ★ ★ ★
  Friendly and full of advice to keep your pool looking great.
• Brad Dalton

  Dec, 11 2017
  ★ ☆ ☆ ☆ ☆
  Stay away from this place. They are crooks.
  
  I brought my pool cleaner in to be warrantied because it was not working correctly (pentair rebel bought at pinch a penny may 2017). Dan told me there’s nothing wrong with it so I went back home and hooked it up and it still wasn’t working. Just spinning in circles. I took it back in and told him there is something wrong with it. He was extremely rude and told me he works on these everyday and that it’s perfect and that I must have a clog in my system that’s affecting the suction power. So they said they could send Carlos out to blow out the lines and that should fix it. Carlos came out and blew out the lines and told me there was nothing in the lines and that he saw the pool cleaner and said here’s something wrong with it. I told him I’ve taken it in twice and they said it’s perfect. He said no there’s is definitely something wrong with your pool cleaner. So he took it back to the store with him to get repaired. They fixed it and Daniel brought it back and said they didn’t see that one of the gears was worn when they looked at it the 2 times before and that was the problem. He hooked it up and it started working perfectly. Then Frank (the owner) calls me and said I owe them $158 for the house call to blow out my lines and that Carlos replaced parts on my pump. I asked why am I being charged? I never authorized anything other than the lines being blown out. And I only authorized that because after two times of bringing my cleaner in he told me the cleaner isn’t the problem it’s my system. But we know now that it was in fact the cleaner like I said to begin with. Frank was also extremely rude when I was asking him about the charges and said “here’s what we’re going to do, we’re going to put this in the system as refusal to pay bill and you’re going to leave and never come back”. I asked if this will go to collections and he said “we will send it to who we need to send it to.” The entire time I have been very polite, but concerned, never raised my voice or talked with any form of disrespect. I feel like they are taking advantage of me and instead of fixing my warrantied cleaner for free, like I asked, they blamed it on my system and then came and “fixed” my system, that was never broken, and then told me it was my cleaner that was broke. And then they sent me a bill for $158 for work that never should have been done if they would have listened to me and correctly diagnosed my cleaner the two times i brought it in.

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