Mossy Oak Fence Company

Reviews

• Carrie Lucas

  Oct, 08 2018
  ★ ☆ ☆ ☆ ☆
  Poor customer service. I had my fence installed a little over a year ago. The price seemed reasonable, and the men who actually installed it were nice and professional. However, my double door gate was not installed with proper supports, and I have had a recurring issue of one gate door leaning in to the point that it cannot be opened. They keep fixing it by putting it back up the way it was originally done, which does not fix the problem or prevent it from happening again.
  
  The most recent time I called about this same issue was mid October. Someone came out, took pictures, and agreed that it did not seem to have proper supports to keep it upright. I was told I would hear from them soon. After hearing nothing for two weeks, I called them. I was informed that because we had recently had a hurricane, I would have to pay to have it fixed. After several more phone calls, they finally agreed to fix my fence. Again, several weeks went by and my fence was not fixed. I called in November, and was told it would be after thanksgiving. I called again several weeks later and was told it would be the week of January 15th.
  
  Yesterday was Friday of the promised week. I called several times that afternoon, during their posted office hours. No one was even answering the phone. I went down to the office, and was told it will be next week.
  
  I have been dealing with a fence that was installed incorrectly for over a year now. Communication and customer service have been horrible. Save yourself the headache and do not use this company. I will gladly edit my review if they are able to resolve this issue. I only expect what I paid for- a working, functional fence.

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