Get Fired Up Pottery

Reviews

• nathalie connell

  Jan, 29 2018
  ★ ☆ ☆ ☆ ☆
  Too pricey. And most importantly, staff is not welcoming, or accommodating to big groups or people who don’t look them. We called ahead of time to notify them we had a big group and to reserve a spot for day but didn’t specify time. At the end of conversation, they said ´okay’ but did not ask for our name for the reservation or ask that we arrive by a certain time etc. So, we showed-up when it fit our schedule. upon arrival, they said we should have called. We DID call - and their site doesn’t make it mandatory to call unless we had a certain number, we had less than that number. We did them a favor by calling, but we got slapped in the face for it. Also, the place was EMPTY when we arrived, it’s not until we were done, that people began pouring in. Note to manager/owner: it’s not the customer’s problem you don’t know how to manage your establishment’s reservation. furthermore, they never took the time to explain how anything works around the place, since it was our first time. Also, there was a huge bowl of chocolates, and my two and 4 year olds helped themselves to 3 each (6total). The bowl was taken away- why? Funny thing- I went back to pick up the finished ceramics without the rest of my family (I look more like them, while my family does not), the same person who greeted us helped me find my ceramics was all of a sudden so sweet and so helpful...another note: you ain’t fooling anybody, lady. Overall poor customer service and RUDE (there is another word for it really, but I decline to say it). Oh and we called to complain directly to manager and owner, to avoid a negative review and to give them a chance to explain, but they never called back. So classy! (I would put Zero stars if it were an option).

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